What level of heat should I use?
Our patented HexClad design allows heat to distribute faster and more evenly, which means you can cook at lower temperatures. We recommend that our customers start cooking at lower temperatures and increase if needed. You rarely need to cook on high heat with HexClad. Learn more watching HexClad Cooking Temperature.
How should I clean my cookware?
Stainless steel is known to stain. The good news is with HexClad staining is easy to remove. Use warm soapy water and a steel wool pad only around the rim and underside to remove stains. Remember to stay clear of the cooking surface when doing so. To deep clean the pan's interior, soak in warm, soapy water for 10 to 15 minutes and then clean with a soft, nonabrasive sponge.
How do I make sure my pans are properly seasoned?
Like most fine cookware, HexClad should be seasoned before its first use. You do not need to season your pans before every use.
Here’s how to season your pans properly:
• Heat your pan to medium-low and spread 1 teaspoon of vegetable oil around the interior of the pan.
• Leave the pan on the heat for 1-2 minutes.
• Now you're ready to cook. Simple as that!
You can view our seasoning video for more details.
Over the first few weeks of use, your HexClad Hybrid cookware will perform better as it re-seasons from the fats in the food you are cooking. If you’re still experiencing sticking after owning the pans for an extended time, we recommend giving the pan a deep clean with a more abrasive sponge and then re-season the pan.
Will my HexClad pans scratch?
Yes, even a diamond can scratch! Metal spatulas, whisks, spoons, and other metal utensils are fine, but sharp utensils could leave a scratch. If this happens it is only cosmetic, and it will not affect the performance or safety of the cookware.
How do I register my purchase for warranty coverage?
Click Here to register your warranty,
How can I contact HexClad?
Please email us at [email protected]
What does your Lifetime Warranty cover?
Our Lifetime Warranty does not apply to damage caused in a food service setting, abuse, misuse, or altering products. Over time, surface imperfections may appear. This is considered normal wear and tear. It will not affect the performance of the cookware.
Our warranty is limited to consumers with proof of purchase. If the product was not purchased new from an authorized dealer, distributor, or representative of the manufacturer this warranty is null and void.
Liability under our warranty is limited to the repair or replacement of the defective product at the manufacturer’s sole option. The manufacturer is not liable for any incidental or consequential damages, whether direct or indirect.
How do I file a warranty claim?
To Submit a Warranty Claim, click here
